Terms of service

Article 1 — Purpose

The purpose of these T&C is to govern the use of internet-related services provided by VOKCHOI, including browsing, accounts, orders for jewellery and related services.

Article 2 — Definitions

• “Website” means the online store operated by VOKCHOI at vokchoi.com, and VOKCHOI as the company operating it.
• “User” means a member or guest who accesses the Website to use its services under these T&C.
• “Member” means a User who has created an account.
• “Non-Member” means a User who uses the Website without an account.
• “Goods and Services” means jewellery, commissions and related services offered by VOKCHOI.

Article 3 — Display, explanation and amendment of these T&C

Company name, address, SIRET, contact email and these T&C are made available from the Legals section of the Website. The full text of these T&C may be reached via a dedicated page.

Before you confirm an order, we draw your attention to production times, delivery, the right of withdrawal and refund conditions.

We may amend these T&C insofar as French consumer law, the Consumer Code and applicable EU rules on distance selling allow. The effective date and the reason for a change will be indicated on the Website for at least seven (7) days before it takes effect. If a change is unfavourable to you, we will give at least thirty (30) days’ notice and show the previous and new wording clearly.

Amended terms apply to contracts concluded after the effective date. Earlier contracts remain under the previous T&C, unless you ask us, during the notice period, to apply the new terms and we agree.

Matters not covered by these T&C are governed by French consumer law and applicable EU rules on e-commerce.

Article 4 — Provision and replacement of service

VOKCHOI presents Goods and Services, concludes purchase contracts and arranges production and delivery. Fine and silver jewellery is generally made to order within approximately two to four (2–4) weeks. Selected pieces (including Gigas Diamond and Armathi) and art jewellery may require a longer period as stated on the product page. Bespoke commissions generally require approximately eight to twelve (8–12) weeks, which may vary with the design.

If an item cannot be produced as shown, or technical specifications change, we will inform you. Where you have already paid, we will offer a suitable alternative or a refund. We are not liable for delay or unavailability that we prove is not due to our fault or negligence.

Article 5 — Suspension of service

The Website may be temporarily unavailable for maintenance, replacement or repair of systems, or interruption of communications. We will restore the service as soon as reasonably possible. We compensate damage caused by such interruption only where it results from our fault or negligence.

If we discontinue the shop, merge or otherwise cease the activity, we will notify Users and settle outstanding orders or credits in accordance with applicable law.

Article 6 — Membership

You apply for membership by completing the account form and accepting these T&C. We may refuse an application that contains false or incomplete information, that would present a technical difficulty, or that follows a forfeiture of membership within the preceding three (3) years where we have not approved a new application.

Membership takes effect when we confirm the account. You must keep your details up to date.

Article 7 — Withdrawal from membership and loss of eligibility

You may close your account at any time. We will process the request without undue delay, subject to records we must retain.

We may limit or suspend an account in case of false information, unpaid sums, interference with other Users, misuse of personal data, or use of the Website contrary to law or these T&C. If the same conduct is repeated or not remedied within thirty (30) days, we may close the account after giving you an opportunity to explain, with at least thirty (30) days’ notice where reasonably possible.

Article 8 — Notification to members

Notices may be sent to the email address registered on your account. General notices may be published on the Website for at least one (1) week. We will write to you individually where a matter significantly affects your transaction.

Article 9 — Application for purchase

To order, you select Goods and Services, enter recipient details, confirm these T&C and the information on production, delivery and withdrawal, choose a payment method and submit the order. Payment is processed by Stripe.

Where we must share personal data with a carrier or other processor to fulfil the order, we do so as described in the privacy policy. That sharing is not obtained as a blanket consent at the sole moment of creating an account.

Article 10 — Conclusion of contract

We may refuse an order that contains false information, that we cannot fulfil, or that would create a technical difficulty. If the buyer is a minor, the contract may be cancelled if the legal representative has not agreed, in accordance with French law.

The contract is formed when we send an order confirmation by email. That confirmation includes the content of the order and information needed to correct it if still possible before production.

Article 11 — Payment method

Payment for Goods and Services is made through Stripe, by the card and other methods Stripe makes available on the Website. We do not charge an additional fee solely for using those payment methods. We do not receive full card numbers; Stripe processes them as payment provider.

Article 12 — Notice of receipt, change and cancellation before dispatch

After you place an order we send an acknowledgement. If the acknowledgement does not match your intent, contact us without delay. If production has not begun, we will amend or cancel the order. If payment has already been taken, Article 15 applies.

Article 13 — Provision of goods and services

Unless the product page states otherwise, pieces are made to order. Indicative production is two to four (2–4) weeks for most fine and silver jewellery, longer for specified pieces and art jewellery, and approximately eight to twelve (8–12) weeks for bespoke work, subject to design. Dispatch is then made from France by DHL, La Poste or FedEx, typically within three to seven (3–7) business days in Europe once the piece has left the atelier.

We will keep you informed of production and shipping status, including a tracking number when available. If we exceed the period we indicated and the delay is our fault, we will compensate you as required by law. This does not apply if we prove the delay is not due to our intention or negligence.

Article 14 — Refund when goods cannot be supplied

If a piece cannot be produced or delivered, we will tell you without delay and, if you have already paid, refund you within fourteen (14) days, or take any other measure you accept.

Article 15 — Right of withdrawal and returns

If you are a consumer in the European Union, you generally have fourteen (14) days from delivery to withdraw from a distance contract, for unworn items in their original condition and packaging, in accordance with the French Consumer Code.

The right of withdrawal does not apply, or is limited, where the law so provides, including goods made to your specifications or clearly personalised (bespoke commissions, engraving, and other made-to-order customisations). Those pieces are final sale as stated at checkout and on our shipping and return information.

You may also not return goods that are lost or damaged by your fault (except damage limited to inspecting the piece), that have lost substantial value through wear, or that cannot be resold for similar reasons.

Independently of withdrawal, if the goods differ from the description or the contract, you may exercise the legal guarantees of conformity and hidden defects under French law.

Article 16 — Effect of withdrawal

When a return is accepted, we refund the price within fourteen (14) days of receiving the goods or proof of dispatch, using the original payment method unless you agree otherwise. If you paid by card via Stripe, we instruct Stripe to reverse the payment.

Unless the return is due to our error or a lack of conformity, you bear the cost of sending the piece back. We will make clear who pays return shipping. We do not claim a cancellation penalty solely because you withdraw where the law gives you that right.

Article 17 — Protection of personal information

We collect only the data needed to provide the services. Purchase data is collected at order, not as a condition of merely creating an account, except where identification is required by law. Purposes, processors and your rights are set out in the privacy policy, which forms part of these T&C.

Article 18 — Obligations of VOKCHOI

We shall not act contrary to public policy or these T&C, and we shall use reasonable care to provide Goods and Services as described. We rely on Stripe and Vercel to help keep payments and hosting secure. We are responsible for misleading advertising in accordance with French rules on fair commercial practices. We do not send unsolicited commercial email without a lawful basis.

Article 19 — Account credentials

You are responsible for keeping your password confidential and must not allow a third party to use your account. If you believe it has been used without authority, notify us at contact@vokchoi.com without delay.

Article 20 — Obligations of the user

You must not:

• register false information
• use another person’s identity or payment details
• interfere with the content or operation of the Website
• infringe the intellectual property of VOKCHOI or of others
• harm the reputation of VOKCHOI or other persons
• post unlawful, violent or otherwise improper content

Article 21 — Linked sites

The Website may contain links to other sites (for example Instagram). We are not party to transactions you conclude solely with those third parties, and we are not responsible for their content or terms where we have made that distinction clear.

Article 22 — Copyright and limitation of use

Designs, photographs, texts and other content produced for VOKCHOI belong to VOKCHOI or its licensors. You may not copy, transmit, publish, distribute or otherwise exploit them for commercial purposes without prior written consent.

Article 23 — Resolution of disputes

Write to contact@vokchoi.com with any complaint. We will give it priority and, if we cannot resolve it at once, tell you why and when we expect to reply.

If you are a consumer in the EU, you may also use the European Commission’s online dispute-resolution platform, or a consumer mediator, in accordance with French law. This does not affect your right to bring proceedings before the courts.

Article 24 — Jurisdiction and governing law

These T&C and any contract concluded through the Website are governed by the law of France, without prejudice to mandatory consumer protections of your country of residence if you are a consumer in the European Union.

Subject to those mandatory rules, courts of Paris, France, have jurisdiction. A consumer may also bring proceedings before the courts of their place of residence.